Best HelpDesk Alternatives in 2026
Updated
20 platforms from help desk software ranked against HelpDesk on the same published basis.
- 1HelpDesk vs Vtiger Help Desk
- 2HelpDesk vs Chatwoot
- 3HelpDesk vs Help Scout
- 4HelpDesk vs Desk365
- 5HelpDesk vs Freshdesk
- 6HelpDesk vs Intercom
- 7HelpDesk vs LiveAgent
- 8HelpDesk vs Zoho Desk
- 9HelpDesk vs Odoo Helpdesk
- 10HelpDesk vs Jitbit Helpdesk
- 11HelpDesk vs Vivantio
- 12HelpDesk vs Comm100 Contact Center
- 13HelpDesk vs FreeScout
- 14HelpDesk vs ManageEngine SupportCenter Plus
- 15HelpDesk vs ProProfs Help Desk
- 16HelpDesk vs Whelp
- 17HelpDesk vs Zammad
- 18HelpDesk vs Kustomer
- 19HelpDesk vs Sugester
- 20HelpDesk vs Salesforce Service Cloud
HelpDesk alternatives compared
| # | Platform | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Vtiger Help Desk | 9.2 | Free plan | $12/mo | Android, API, iOS |
| 2 | Chatwoot | 9.2 | Free plan | $19/mo | Android, API, iOS, Linux, self-hosted, Web |
| 3 | Help Scout | 9.0 | Free plan | $25/mo | API |
| 4 | Desk365 | 8.9 | Free plan | $12/mo | Android, API, iOS, Web |
| 5 | Freshdesk | 8.6 | Free plan | $19/mo | API |
| 6 | Intercom | 8.4 | No | $19/mo | Android, iOS, Web |
| 7 | LiveAgent | 8.4 | No | $15/mo | API |
| 8 | Zoho Desk | 8.3 | Free plan | ₹420/mo | API |
| 9 | Odoo Helpdesk | 8.2 | Free plan | — | API |
| 10 | Jitbit Helpdesk | 8.0 | No | $24/mo | Android, API, iOS, Linux, self-hosted, Web, Windows |
| 11 | Vivantio | 7.9 | No | $49/mo | API, self-hosted, Web |
| 12 | Comm100 Contact Center | 7.9 | No | $27/mo | Android, API, iOS, Mac, self-hosted, Web, Windows |
| 13 | FreeScout | 7.8 | Free plan | Free | API |
| 14 | ManageEngine SupportCenter Plus | 7.8 | Free plan | $100/mo | API |
| 15 | ProProfs Help Desk | 7.8 | Free plan | $29.99/mo | API |
| 16 | Whelp | 7.6 | Free plan | $29/mo | Android, iOS, self-hosted, Web |
| 17 | Zammad | 7.5 | No | — | API |
| 18 | Kustomer | 7.5 | No | — | Android, API, iOS, Web |
| 19 | Sugester | 7.5 | Free plan | $12/mo | Android, API, iOS, self-hosted, Web |
| 20 | Salesforce Service Cloud | 7.4 | No | $25/mo | API |
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Questions about HelpDesk alternatives
What is the best alternative to HelpDesk?
Vtiger Help Desk, number 1 in help desk software with a score of 9.2 out of 10. The others here: Chatwoot, Help Scout, Desk365 and 16 more.
What is the best free alternative to HelpDesk?
Vtiger Help Desk is the best-ranked alternative with a free plan. 12 of the 20 alternatives here publish a free plan on their own pricing pages.
Is there an open-source alternative to HelpDesk?
Yes: Chatwoot.
How are these alternatives ranked?
Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on.