Best Track-It! Alternatives in 2026
Updated
20 platforms from IT help desk software ranked against Track-It! on the same published basis.
- 1Track-It! vs Desk365
- 2Track-It! vs KIX
- 3Track-It! vs Genuity Helpdesk
- 4Track-It! vs GLPI
- 5Track-It! vs iTop
- 6Track-It! vs iTop
- 7Track-It! vs Jitbit Helpdesk
- 8Track-It! vs Atera
- 9Track-It! vs Alloy Navigator
- 10Track-It! vs Freshservice
- 11Track-It! vs Vivantio
- 12Track-It! vs HaloITSM
- 13Track-It! vs HESK
- 14Track-It! vs InvGate Service Desk
- 15Track-It! vs SolarWinds Service Desk
- 16Track-It! vs SysAid
- 17Track-It! vs TOPdesk
- 18Track-It! vs Zendesk Employee Service
- 19Track-It! vs Lansweeper
- 20Track-It! vs Atomicwork
Track-It! alternatives compared
| # | Platform | Score | Free plan | From | Runs on |
|---|---|---|---|---|---|
| 1 | Desk365 | 7.9 | Free plan | $12/mo | Android, API, iOS, Web |
| 2 | KIX | 7.9 | Free plan | €33/mo | Android, API, iOS, Linux, self-hosted, Web |
| 3 | Genuity Helpdesk | 7.8 | Free plan | $39.99/mo | Android, iOS, Web |
| 4 | GLPI | 7.4 | No | €19/mo | Android, API, Linux, Mac, self-hosted, Web, Windows |
| 5 | iTop | 7.2 | Free plan | Free | API, Linux, Mac, self-hosted, Web, Windows |
| 6 | iTop | 7.2 | Free plan | Free | API, Linux, self-hosted, Web, Windows |
| 7 | Jitbit Helpdesk | 7.2 | No | $24/mo | Android, API, iOS, Linux, self-hosted, Web, Windows |
| 8 | Atera | 7.1 | No | — | Android, API, iOS, Linux, Mac, Web, Windows |
| 9 | Alloy Navigator | 6.9 | No | $19/mo | Android, API, iOS, self-hosted, Web, Windows |
| 10 | Freshservice | 6.9 | No | $19/mo | Android, API, iOS, Web |
| 11 | Vivantio | 6.9 | No | $49/mo | API, self-hosted, Web |
| 12 | HaloITSM | 6.8 | No | £66/mo | Android, API, iOS, self-hosted, Web |
| 13 | HESK | 6.8 | Free plan | — | Web |
| 14 | InvGate Service Desk | 6.8 | No | $41.67/mo | API, Linux, self-hosted, Web, Windows |
| 15 | SolarWinds Service Desk | 6.8 | No | $39/mo | Android, API, iOS, Web |
| 16 | SysAid | 6.8 | No | $89/mo | Android, API, iOS, self-hosted, Web |
| 17 | TOPdesk | 6.8 | No | £51/mo | Android, API, iOS, self-hosted, Web |
| 18 | Zendesk Employee Service | 6.8 | No | $29/mo | Android, API, iOS, Web |
| 19 | Lansweeper | 6.7 | Free plan | $199/mo | API, Linux, Mac, self-hosted, Web, Windows |
| 20 | Atomicwork | 6.6 | No | $1/mo | Web |
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Questions about Track-It! alternatives
What is the best alternative to Track-It!?
Desk365, number 1 in IT help desk software with a score of 7.9 out of 10. The others here: KIX, Genuity Helpdesk, GLPI and 16 more.
What is the best free alternative to Track-It!?
Desk365 is the best-ranked alternative with a free plan. 7 of the 20 alternatives here publish a free plan on their own pricing pages.
How are these alternatives ranked?
Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on.