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Best Zendesk Contact Center Alternatives in 2026

Updated

20 platforms from call center software ranked against Zendesk Contact Center on the same published basis.

  1. 1
    Freshcaller Free plan AndroidiOSWeb $15/mo9.1
    Zendesk Contact Center vs Freshcaller
  2. 2
    Amazon Connect Free trial AndroidapiiOSWeb 8.6
    Zendesk Contact Center vs Amazon Connect
  3. 3
    Dialpad Support Free trial AndroidapiextensioniOSMac $8,095/mo8.4
    Zendesk Contact Center vs Dialpad Support
  4. 4
    C-Zentrix Contact Center Free plan AndroidapiiOSself-hostedWeb Free8.3
    Zendesk Contact Center vs C-Zentrix Contact Center
  5. 5
    Google Contact Center AI Platform Free trial AndroidapiiOSWeb 8.2
    Zendesk Contact Center vs Google Contact Center AI Platform
  6. 6
    CallHub Free plan AndroidapiiOSMacWeb $0.05/mo8.1
    Zendesk Contact Center vs CallHub
  7. 7
    Genesys Cloud CX WebWinMaciOSAndroid $75/mo8.0
    Zendesk Contact Center vs Genesys Cloud CX
  8. 8
    Zoom Contact Center AndroidapiiOSMacWeb $69/mo8.0
    Zendesk Contact Center vs Zoom Contact Center
  9. 9
    OpenScape Contact Center Enterprise AndroidapiiOSself-hostedWeb 8.0
    Zendesk Contact Center vs OpenScape Contact Center Enterprise
  10. 10
    Exotel Contact Center Free trial apiLinuxMacWebWin $70/mo8.0
    Zendesk Contact Center vs Exotel Contact Center
  11. 11
    Daktela Contact Center Free trial AndroidapiiOSMacWeb €12/mo8.0
    Zendesk Contact Center vs Daktela Contact Center
  12. 12
    8x8 Contact Center AndroidapiiOSMacWeb 7.9
    Zendesk Contact Center vs 8x8 Contact Center
  13. 13
    Mitel CX apiself-hostedWebWin 7.9
    Zendesk Contact Center vs Mitel CX
  14. 14
    Twilio Flex Free trial apiself-hostedWeb $1/mo7.9
    Zendesk Contact Center vs Twilio Flex
  15. 15
    Comm100 Contact Center Free trial AndroidapiiOSMacself-hosted $27/mo7.9
    Zendesk Contact Center vs Comm100 Contact Center
  16. 16
    RingCentral RingCX apiMacWebWin $65/mo7.8
    Zendesk Contact Center vs RingCentral RingCX
  17. 17
    GoTo Contact Center AndroidiOSMacWebWin 7.8
    Zendesk Contact Center vs GoTo Contact Center
  18. 18
    MiContact Center Business AndroidapiiOSMacself-hosted 7.7
    Zendesk Contact Center vs MiContact Center Business
  19. 19
    Landis Contact Center Free trial Web $75/mo7.7
    Zendesk Contact Center vs Landis Contact Center
  20. 20
    UJET Free trial AndroidapiiOSWeb $65/mo7.7
    Zendesk Contact Center vs UJET

Zendesk Contact Center alternatives compared

#PlatformScoreFree planFromRuns on
1Freshcaller9.1Free plan$15/moAndroid, iOS, Web
2Amazon Connect8.6NoAndroid, API, iOS, Web
3Dialpad Support8.4No$8,095/moAndroid, API, Browser, iOS, Mac, Web, Windows
4C-Zentrix Contact Center8.3Free planFreeAndroid, API, iOS, self-hosted, Web
5Google Contact Center AI Platform8.2Android, API, iOS, Web
6CallHub8.1Free plan$0.05/moAndroid, API, iOS, Mac, Web, Windows
7Genesys Cloud CX8.0No$75/moWeb, Windows, Mac, iOS, Android
8Zoom Contact Center8.0No$69/moAndroid, API, iOS, Mac, Web, Windows
9OpenScape Contact Center Enterprise8.0Android, API, iOS, self-hosted, Web, Windows
10Exotel Contact Center8.0No$70/moAPI, Linux, Mac, Web, Windows
11Daktela Contact Center8.0No€12/moAndroid, API, iOS, Mac, Web, Windows
128x8 Contact Center7.9Android, API, iOS, Mac, Web, Windows
13Mitel CX7.9API, self-hosted, Web, Windows
14Twilio Flex7.9No$1/moAPI, self-hosted, Web
15Comm100 Contact Center7.9No$27/moAndroid, API, iOS, Mac, self-hosted, Web, Windows
16RingCentral RingCX7.8No$65/moAPI, Mac, Web, Windows
17GoTo Contact Center7.8Android, iOS, Mac, Web, Windows
18MiContact Center Business7.7Android, API, iOS, Mac, self-hosted, Web, Windows
19Landis Contact Center7.7No$75/moWeb
20UJET7.7No$65/moAndroid, API, iOS, Web
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Questions about Zendesk Contact Center alternatives

What is the best alternative to Zendesk Contact Center?

Freshcaller, number 1 in call center software with a score of 9.1 out of 10. The others here: Amazon Connect, Dialpad Support, C-Zentrix Contact Center and 16 more.

What is the best free alternative to Zendesk Contact Center?

Freshcaller is the best-ranked alternative with a free plan. 3 of the 20 alternatives here publish a free plan on their own pricing pages.

How are these alternatives ranked?

Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on.