Best Help Desk Software in 2026
Updated
101 help desk software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
101ranked
1free plans on this page
$0.20/molowest paid tier
7 Oct 2026last checked
Help desk software, ranked on how quickly a newcomer can get going. 2 of the 25 on this page can be tried for free.
- 51 Zendesk MessagingPaid from $55/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 52 Andrea HelpdeskFree plan
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 53 Helpshift
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 54 TeamSupportPaid from $45/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 55 GoatFlow
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 56 DoneDonePaid from $45/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 57 Sugar Serve
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 58 HelpSpot
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 59 DixaPaid from €89/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 60 HelpCrunch
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 61 Qisutu
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 62 Pega Customer Service
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 63 Enchant
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 64 TrakdeskPaid from $9.99/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 65 Helpy
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 66 Sprinklr Service
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 67 SupportBeePaid from $17/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 68 RichpanelPaid from $0.20/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 69 SupportbenchPaid from $32/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 70 Support GenixPaid from $4.92/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 71 Vision HelpdeskPaid from $8/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 72 Kapture CX
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 73 PlainPaid from $35/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 74 HelpracePaid from $18/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 75 Desk Manager
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
Compare all 25 in a table
| # | Platform | Score | Free plan | From | Free plan | Paid from | Shared inbox | SLA management |
|---|---|---|---|---|---|---|---|---|
| 51 | Zendesk Messaging | 6.6 | No | $55/mo | No | $55/user/mo | — | Yes |
| 52 | Andrea Helpdesk | 6.6 | Free plan | Free | Yes | — | Yes | Yes |
| 53 | Helpshift | 6.5 | No | — | No | — | Yes | Yes |
| 54 | TeamSupport | 6.5 | No | $45/mo | No | $45/user/mo | Yes | Yes |
| 55 | GoatFlow | 6.5 | No | — | Yes | — | Yes | Yes |
| 56 | DoneDone | 6.5 | No | $45/mo | No | — | — | — |
| 57 | Sugar Serve | 6.4 | No | — | No | — | — | Yes |
| 58 | HelpSpot | 6.4 | No | — | No | — | Yes | Yes |
| 59 | Dixa | 6.4 | No | €89/mo | No | — | Yes | Yes |
| 60 | HelpCrunch | 6.4 | No | — | No | — | — | — |
| 61 | Qisutu | 6.4 | No | — | — | — | Yes | Yes |
| 62 | Pega Customer Service | 6.3 | No | — | — | — | — | — |
| 63 | Enchant | 6.3 | No | — | No | — | Yes | Yes |
| 64 | Trakdesk | 6.3 | No | $9.99/mo | Yes | $9.99/user/mo | Yes | Yes |
| 65 | Helpy | 6.3 | No | — | — | — | Yes | Yes |
| 66 | Sprinklr Service | 6.2 | No | — | No | — | Yes | — |
| 67 | SupportBee | 6.2 | No | $17/mo | No | $17/user/mo | Yes | — |
| 68 | Richpanel | 6.2 | No | $0.20/mo | No | $99/user/mo | Yes | Yes |
| 69 | Supportbench | 6.2 | No | $32/mo | No | $32/user/mo | Yes | Yes |
| 70 | Support Genix | 6.2 | No | $4.92/mo | Yes | — | — | — |
| 71 | Vision Helpdesk | 6.2 | No | $8/mo | No | — | Yes | Yes |
| 72 | Kapture CX | 6.1 | No | — | No | — | Yes | Yes |
| 73 | Plain | 6.1 | No | $35/mo | No | $35/user/mo | Yes | Yes |
| 74 | Helprace | 6.1 | No | $18/mo | No | — | Yes | Yes |
| 75 | Desk Manager | 6.1 | No | — | — | — | Yes | Yes |
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